Refund Policy
Effective from January 2025
We're committed to your satisfaction and want you to feel confident about your investment in learning. This policy outlines how we handle refund requests fairly and transparently.
Understanding Our Approach
At jasorinvo, we believe education is an investment that deserves protection. We've designed this refund policy to balance fairness with our commitment to delivering quality programs.
Every refund request is reviewed individually because we understand circumstances vary. While we have guidelines, we're not rigid about applying them—context matters.
When Refunds Apply
- Course cancellation by jasorinvo
- Technical issues preventing access
- Medical emergencies with documentation
- Duplicate payments or billing errors
- Program changes not communicated clearly
When Refunds Don't Apply
- After 30 days of program start date
- Completed coursework or certifications
- Change of mind after material access
- Personal schedule conflicts
- Third-party payment processor fees
How the Refund Process Works
Submit Your Request
Email us at help@jasorinvo.com with your enrolment details, payment information, and reason for the refund. Be specific—it helps us process faster.
Review Period
We typically review requests within 3 business days. Complex cases might take up to 7 days. You'll receive an acknowledgment within 24 hours.
Decision Notification
Once reviewed, we'll email you with our decision and next steps. If approved, we'll outline the refund amount and expected timeline.
Processing
Approved refunds are processed within 5-10 business days. The time it takes to appear in your account depends on your bank or payment provider.
Full Refund Scenarios
Early Withdrawal
If you withdraw within 14 days of payment and haven't accessed more than 20% of course materials, you qualify for a full refund minus processing fees.
Program Cancellation
Should we cancel or substantially change a program after you've enrolled, you'll receive a complete refund including all fees.
Technical Failures
If technical issues on our end prevent you from accessing content for more than 7 consecutive days, full refunds apply.
Partial Refund Scenarios
Mid-Program Withdrawal
Between 15-30 days after start, you may qualify for a partial refund calculated on unused content, typically 40-60% of total fees.
Documented Emergencies
Medical or family emergencies with proper documentation may qualify for partial refunds even outside standard windows.
Course Credit Alternative
Instead of refunds, we often offer course credits valid for 12 months, allowing you to return when circumstances improve.
Payment Methods and Timing
Credit Card
Refunds appear in 5-7 business days. Your bank may hold funds for an additional 2-3 days depending on their policies.
Bank Transfer
Direct bank refunds process in 7-10 business days. International transfers may take up to 15 business days.
PayPal
PayPal refunds are typically instant once processed on our end, though PayPal may apply their own review period.
Important Things to Know
- Refunds are issued to the original payment method only. We can't redirect funds to different accounts for security reasons.
- Payment processing fees (typically 2-3%) are non-refundable as they're charged by third-party processors.
- Course materials downloaded or certificates issued may affect refund eligibility. Let us know what you've accessed.
- Group enrolments or corporate bookings have different terms—contact us directly for those arrangements.
- Special promotions or discounted rates may carry modified refund terms outlined at purchase time.
- Refund decisions are final, though we're always open to discussing alternative solutions like course transfers.
- Currency exchange rates at time of refund may differ from purchase date for international transactions.
Need Help With a Refund?
We handle each request personally. No automated responses—you'll talk to someone who understands education and actually reads your situation.