Privacy Policy

Information We Collect

We gather different types of information depending on how you engage with our services. Some information you provide directly, while other data gets collected automatically through your use of our website.

Personal Information You Provide

• Name, email address, and phone number when you register for programs or contact us
• Postal address if you request physical materials or correspondence
• Payment details when enrolling in courses, though we don't store complete credit card numbers
• Professional background and business information you share during program registration
• Communication preferences and feedback you submit through forms or surveys

Automatically Collected Data

• Device information including browser type, operating system, and screen resolution
• IP address and general location data (city and state level, not precise geolocation)
• Pages visited, time spent on site, and navigation patterns
• Referral sources that brought you to our website
• Technical data about how our site performs on your device

How We Use Your Information

Your data helps us deliver better educational experiences and communicate effectively about our services. We don't use your information for unrelated purposes or sell it to third parties.

Data Storage and Security

We store information on secure servers located in Australia. Our technical safeguards include encryption, regular security assessments, and access controls that limit who can view your data.

Security Measures

• SSL encryption for all data transmitted between your browser and our servers
• Regular backups stored in secure, geographically separate locations
• Staff training on privacy practices and information handling
• Limited access policies so only authorized personnel can view personal data
• Monitoring systems that detect unusual activity or potential security threats

While we take security seriously, no online system is completely immune to risks. We encourage you to use strong passwords and keep your login credentials private.

Sharing Your Information

We don't sell or rent your personal information. We only share data with third parties who help us operate our services, and they're required to protect your information.

Service Providers We Work With

• Payment processors who handle transactions securely on our behalf
• Email service providers that help us send course materials and updates
• Analytics tools that help us understand website usage patterns
• Cloud hosting services where our data is stored
• Customer support platforms we use to respond to your questions

These providers operate under strict confidentiality agreements and can only use your data for the specific services they provide to us. We also disclose information when required by Australian law or to protect against fraud and security threats.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you. If anything is incorrect or outdated, let us know and we'll fix it. Send these requests to help@jasorinvo.com and we'll respond within 30 days.

Deletion Requests

You can ask us to delete your personal information, though we may need to keep some records for legal or legitimate business purposes. For example, we retain transaction records for tax compliance and keep information related to disputes until they're resolved.

Marketing Preferences

• Use the unsubscribe link in any promotional email
• Log into your account and update communication preferences
• Contact us directly to opt out of specific types of communications

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. You control whether to accept cookies through your browser settings.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, like keeping you logged in
  • Session management and security
  • Load balancing across servers
• Analytics Cookies: Help us understand which pages are most useful and where people get stuck
  • Page view tracking
  • User journey analysis
• Preference Cookies: Remember your settings and choices
  • Language preferences
  • Display settings

Most browsers let you refuse cookies or alert you when cookies are being sent. Keep in mind that disabling cookies might affect how some parts of our website work.

Data Retention

We keep your information only as long as needed for the purposes described in this policy or as required by law. Different types of data have different retention periods.

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you.

Third-Party Links

Our website occasionally links to external resources we think might be helpful. We're not responsible for the privacy practices of these other sites. When you click a link that takes you away from jasorinvo.com, we encourage you to read that site's privacy policy.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you have an account with us, or through a notice on our website.

The date at the top of this policy shows when it was last revised. We encourage you to review this page occasionally to stay informed about how we protect your information.

Children's Privacy

Our services are designed for adults and business professionals. We don't knowingly collect information from anyone under 18. If you're a parent who believes your child has provided us with personal information, please contact us and we'll delete it promptly.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve the issue. We take complaints seriously and investigate them thoroughly.

Complaint Process

• Email your concern to help@jasorinvo.com with "Privacy Complaint" in the subject line
• Include details about what happened and what you'd like us to do
• We'll acknowledge your complaint within 7 days
• We'll investigate and provide a written response within 30 days

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.